Although it is important to establish efficient processes at any given point in time, the ability to ensure ongoing process improvement is even more critical in order to achieve long-term strategic objectives. Organizations must establish a robust framework for governing how processes will be discovered, documented, monitored, optimized and deployed to the enterprise. Process governance is most effective when an internal team of process-focused staff is empowered to collaborate and establish governance rules. This should be addressed by having focused organizational attention on business process management (BPM), including:
- Establishing enterprise-wide level of formal oversight over BPM
- Instituting process governance rules that have strong executive sponsorship
- Developing the support organization, tools and processes for ongoing monitoring of the current performance of processes and to enable future optimization
- Ensuring process collaboration across departments and functions in order to understand end-to-end workflows